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Journal of Aging and Health
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Factors Affecting Frontline Workers' Satisfaction With Supervision

Linda S. Noelker, PhD

Benjamin Rose Research Institute, Cleveland, Ohio, lnoelker{at}benrose.org

Farida K. Ejaz, PhD

Benjamin Rose Research Institute, Cleveland, Ohio

Heather L. Menne, PhD

Benjamin Rose Research Institute, Cleveland, Ohio

Joshua G. Bagaka's, PhD

Cleveland State University, Ohio

Objective: This research was guided by a stress and support model to examine the effects of frontline workers' background characteristics, personal stressors, job-related stressors, and workplace support on satisfaction with supervision. Method: Survey data were collected from 644 workers in 49 long-term—care settings that employed them. Regression analysis were used to determine the effects of worker level and then Hierarchical Linear Modeling (HLM) and organizational factors on the outcome. Results: Although all four variable categories made significant contributions to explaining satisfaction with supervision, the most powerful were personal stressors and job-related stressors. Results from HLM analysis showed frontline workers in nursing homes and those employed in for-profit organizations had lower levels of satisfaction with supervision. Discussion: Findings suggest organizational interventions to address workers' financial and health issues and management practices such as better training programs and peer mentoring could enhance workers' satisfaction with supervision.

Key Words: supervision • frontline workers • long-term care • workplace stress and support

Journal of Aging and Health, Vol. 21, No. 1, 85-101 (2009)
DOI: 10.1177/0898264308328641
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