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Journal of Aging and Health
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The Role of Conflict Resolution Styles on Nursing Staff Morale, Burnout, and Job Satisfaction in Long-Term Care

Julian Montoro-Rodriguez

Kent State University

Jeff A. Small

University of British Columbia

This study focuses on the ability of nursing staff to interact with residents in a way that affects positively on the nurses’ well-being and occupational satisfaction. It investigates the role of coping skills related to staff-resident interactions, in particular, the use of conflict resolution styles and their influence on the level of morale, burnout and job satisfaction of nursing professionals. A self-administered questionnaire was used to collect information from 161 direct care nursing staff. The authors used a multiple regression procedure to examine the influence of predictors on nursing staff outcomes. Multivariate analyses indicated that nurses’ psychological morale, occupational stress, and job satisfaction are influenced by conflict resolution styles, after controlling by individual characteristics, work demands, and work resources factors. The findings highlight the importance of considering personal coping abilities to foster positive staff-resident interactions and to increase nurses’ morale and job satisfaction.

Key Words: nursing staff • conflict resolution styles • occupational stress • job satisfaction • long-term care

Journal of Aging and Health, Vol. 18, No. 3, 385-406 (2006)
DOI: 10.1177/0898264306286196
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