Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here for more information

Click here to sign up for SAGE Journal Email Alerts today!

Sign In to gain access to subscriptions and/or personal tools.
Journal of Aging and Health
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Nápoles-Springer, A. M.
Right arrow Articles by Pérez-Stable, E. J.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by Nápoles-Springer, A. M.
Right arrow Articles by Pérez-Stable, E. J.
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

The Effectiveness of an Advance Notice Letter on the Recruitment of African Americans and Whites for a Mailed Patient Satisfaction Survey

Anna M. Nápoles-Springer

University of California, San Francisco

Marie N. Fongwa

University of California, Los Angeles

Anita L. Stewart

Ginny Gildengorin

Eliseo J. Pérez-Stable

University of California, San Francisco

Objectives:Evaluate an advance notice letter for enhancing patient satisfaction survey response rates in African Americans and Whites. Methods:Randomized trial of an advance notice letter (versus no letter) mailed two weeks prior to a mail satisfaction survey in a random sample of 600 African American and White patients ages 50 and older, stratified by ethnicity, sex, and age. Results:The advance letter was independently associated with a completed survey in Whites (odds ratio = 2.73; 95% confidence interval [CI] 1.66, 4.50), but not in African Americans (odds ratio = 1.24; 95% CI 0.76, 2.02). Being male was independently associated with returning a survey in Whites (odds ratio = 1.86; 95% CI 1.13, 3.06). Younger age (odds ratio = 0.98; 95% CI 0.96, 0.99) was independently associated with a completed survey in African Americans. Discussion:An advance letter prior to a satisfaction survey is associated with increased response rates in Whites, but not in African Americans.

Key Words: patient satisfaction surveys • mail surveys • recruitment • African Americans • minority recruitment

Journal of Aging and Health, Vol. 16, No. 5 suppl, 124S-136S (2004)
DOI: 10.1177/0898264304269724
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?